Delivery

Free Delivery

We always give you free delivery on all orders*.

*Hawaii and Alaska is excluded.

Delivery

In-stock products will ship within 3 business days from time the order is placed. Tracking details will be sent to your email address as soon as your order is ready to leave our warehouse. Allow approximately 2 weeks for delivery to your home if located within the continental United States. Shipments to Alaska and Hawaii, as well as out-of-stock items, may take longer to deliver. 

Most orders ship via UPS or FedEx.

Returns & Complaints

Returns:

We understand that you may change your mind! We accept returns on Frames and accessories within 30 days from the reception date if the frame or accessories are in new condition with original packaging. There is no return fee but you must take care of shipping. Please be sure to keep all packaging, including boxes, for 30 days.

For Mattresses however, for obvious hygienic reasons we accept returns within 30 days from the reception date only if the mattress is in its original, unopened packaging.

As soon as you have made the decision to return your product, please contact us at karupdesign-us@karupdesign.com. We will provide you with a Return Authorization (RA). You will then be responsible for packaging the product and shipping it back to us.

Refunds are processed within 14 days after we received the product back.

For Special Orders – products that have been produced on-demand especially for you, like a mattress of a special non-standard color for example – sales are final and products are unfortunately not returnable. Don’t worry, Special Orders are indicated as such on top of the Product page, you cannot miss it. 

Complaints:

Shipping Damage, i.e. box/product is damaged upon delivery. In this case, you must report this right away (within 48 hours of receipt of the goods). Reporting would require photos of the damaged box and the damaged goods.

Product Failure / Malfunction: If after some time the product breaks or is not performing as expected, you can contact our customer service team at karupdesign-us@karupdesign.com and they will help resolve the issue within warranty policies.

We are glad to offer 1 year warranty for broken parts. 

If you do not comply with this deadline, your right to complain will expire, unless we have provided an extended guarantee for the product.